Services Provided

Education and Information Sessions

Upon request, program members are available to provide education for emergency service personnel at times that suit your training schedules.


Once notified of an incident, an assessment of the level of service required is made by Program members (sometimes called a work-up). It involves collecting as much available information about the incident and determining the appropriate course of action. This is best achieved by the on scene officer in charge calling CISM direct on our 24hr on call number.

Defusing and On Scene Support

Defusing is a procedure that allows personnel the opportunity to acknowledge their reaction before going home or returning to duty. This may eliminate the need for a later debrief or, if one is needed, to enhance that process. On occasions it may be necessary for Program members to be “on scene” to provide immediate support or defusing. They may also (or alternatively) provide defusing at a demobilisation point or station.

Group Debriefing

If determined to be appropriate a group debrief would be offered to all Emergency Services personnel directly involved with the incident.

Individual Debriefing

On occasions it may be appropriate for individuals to be debriefed e.g. when only one is involved or effected.

Follow-up Assistance

After any intervention the Program may provide a follow-up service. This may be in the form of a courtesy phone call or other contact by a program member or psychologist.

Advice to Partners, Family and Friends

Being aware that critical incidents may have adverse effects on partners, family and friends, the program provides information and advice upon request.